FAQs

 

Q1: How do I place an order?

You have to follow the following steps to place an order:

Select your items

  • Add the items to Shopping cart
  • Go to your shopping cart by clicking the shopping cart icon on top right.
  • If you have a an offer coupon add the coupon code in the given box
  • You can then do check out or continue shopping to add more products.
  • Once you click checkout you have to fill your email id and password to login
  • if you are a new customer you need to register with us by filling all the relevant details in the form that pops up as soon as you click continue.
  • Fill up First Name Last Name, E-Mail Phone Password, Address, City, Post Code, Country, Region / State in the form. (*Please fill all the details properly so that we can reach you back and deliver your product to you at right address.)
  • After filling your detail click continue and add your shipping details (add the address on which you want your products to be delivered)
  • After entering your shipping detail select a shipping method and click continue.
  • Now you have to choose your payment method and as soon as your payment is received you will get an order confirmation email on your given email id.

Q2: How to select your stitching?   

We offer two types of stitching:

  1. Standard stitching: if you select standard stitching product will be stitched as it’s shown.
  2. Custom stitching: if you want to opt for custom stitching then you have to register first and provide your measurements.

Q3: Can Billing Address and Shipping Address be different?

Billing and Shipping address can be different. The billing address should match the on record address of the respective bank or credit card company where as shipping address may vary.

Q4: What is the meaning of Ready to Ship?

Ready to Ship means the items which are ready to be dispatched within 24-48 hours of order confirmation. It takes around 3 - 5 business days to deliver the order to your shipping address depending on the location of delivery and import norms. (* we need additional 3-5 days if your order has to be custom stitched as per your specification.)

Q5: What is the difference between unstitched and semi-stitched?

  1. Semi-stitched means half stitched dress in which styles has pre-defined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is side seams, which can be adjusted as per the bust size.
  2. Unstitched means the dresses will have to be stitched to make it ready to wear. Customers can get the dresses stitched by opting for our custom stitching services.

Q6: What is the meaning of Unstitched Fabric?

Unstitched Fabric means the fabric will have to be stitched to make it ready to wear. Customers can get the fabric stitched by opting for our custom stitching services. Customers can also get the outfit stitched on their end as well

Q7: How to wear a pre-stitched Saree?

Pre-stitched Saree means the Saree is ready pleated and the petticoat is already stitched inside it you just have to wear the Saree like a lehenga and then put the pallu part of it.  Petticoat is an inner worn inside the Saree from waist to bottom, it is made from a non-slippery fabric and it helps to drape the Saree with proper fitting.

Q8: What is the meaning of Semi-stitched Salwar Kameez?

Semi-stitched means half stitched suits in which styles have pre-defined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is side seams, which can be adjusted as per the bust size.

The bottom for semi stitched Salwar Kameez comes as fabric, which can be stitched as per customer’s specifications.

Q9: What is the meaning of Semi-stitched Lehenga Choli?

Semi-stitch means half stitched lehenga choli which have pre-defined neck styles, sleeve style, lehenga style, sleeve length, neck depths and outfit length. In these types of dresses the only thing left open is only side seams, which can be adjusted as per the bust size.

Q10: What is the meaning of Semi-stitched Blouse?

Semi-stitched means half stitched blouse in which styles has pre-defined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is side seams, which can be adjusted as per the bust size.

Q11: Do you provide margin in your garments?

We provide +2 inches margins for future alteration possibilities in our Customizable and Semi Stitched products.

Q12: How will I know if the order has been placed successfully?

We shoot an Order Confirmation mail as soon as an order is confirmed with us. You may also login to the My Account section and check the status of your order.

Q13: My Order Status is reflecting as 'Payment Pending' even after the deduction of the money. What does that mean?

  • It is a very rare situation; payment status of an order may take a little longer to reflect in our system. You can check it again after 15 minutes (except in case of bank transfer). It gets updated automatically.
  • In case you still find any problem, please get in touch with our Customer Care team and we will be happy to assist you in the best possible way.

COUPONS AND CASHBACK

Q14: How do I use my coupons?

You can use your coupon on cart page before you place an order.

Q15: What is cashback? How do I redeem it?

Cashback is your store credit with manaaya.com that can be used to pay for purchases on manaaya.com. You get cashback when you make a purchase at Manaaya.com or when you return items to Manaaya.com. It will get deducted from your total automatically on your next purchase.

You can check your cashback balance in your ‘my wallet’ section on 'My Accounts' section.

PAYMENTS

Q16: How can I pay for my order at Manaaya.com?

We support the following payment options at Manaaya.com:

  • Credit Card
  • Debit Card
  • Net banking
  • PayPal
  • Paytm, PayZapp, Freecharge, Jio Money & Mobikwik Wallet
  • Bank Transfer/ Cheque/ Demand Draft

Q17: How does the Cash on Delivery (COD) payment option work?

Cash on Delivery (COD) is available 

ORDER TRACKING, SHIPPING AND DELIVERY

Q18: National Shipping Cost?

  • At Manaaya.com, we take great care in delivering your products to you, and we partner only with reputed national courier services.
  • We’ll deliver anywhere in India and at no cost to you. Shipping within India is FREE when you order for Rs. 999/- or more, and available across India. Shipping charges of Rs 99/- are applicable for orders below Rs.999/-.
  • Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
  • We will keep you informed on the status of your order including delays if any. You can visit the courier companies’ website, and enter the AWB number (tracking number) mentioned in the Email/ SMS sent by us. The email will also have details on the courier partner through which we are sending your order.

Q19: International Shipping Cost?

  • International shipping and handling rates are based on the size of your order. Hence, bigger your order is, lower is the shipping cost.
  • Watch out for any shipping promotion running on the website.
  • The shipping charges calculator for your order will be shown at the shopping cart page. You can use that to get the exact charges for the products added to your cart.

Q20: How do I check the status of my order?

Choose from any of the options to track your order from the time the order is placed, order confirmation, shipping, and to the time it is delivered to you.

 

Q21: Do i have to pay to pay the custom duty or import duty on the products entering my country.

 Yes customer has to pay for any duty or VAT of their respective countries when the parcel reached their own country. Every country has different import duties and taxation. The payment received from the customer covers the product purchase and the shipping money paid by the customer. 

Here’s how:

  • Track through Customer Service desk
    Call our customer service desk @+91-9925161015, from Monday to Saturday (10 am to 7 pm IST), to track your order.
    Alternatively you can also whatsapp us on +919925161015 or mail on support@manaaya.com
  • Track your order by logging into your account
    You can login to your account, go to my orders and track your orders from there if you still unable to access the tracking you can visit the courier companies’ website, and enter the AWB number (tracking number) mentioned in the Email/ SMS sent by us. The email will also have details on the courier partner through which we are sending your order.

In case of delays in processing or delivery, our Customer Service Team will update you on the estimated time of delivery. Alternatively, you can write to us at support@manaaya.com or call us on +91 9925161015

Q21: How long does it take for an order to be delivered to me?

The products ordered can be expected to be delivered within 7-10 days in major metro cities and can take anywhere between 10-15 days for other locations, from the time the order is confirmed. In case you choose to go for stitching please consider 3-5 additional days in delivery. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed on the status of your order including delays if any.

Q22: How are orders placed on Manaaya.com delivered to me?

All orders placed on Manaaya.com are dispatched through reputed courier partners like Fedex, Aramex, First Flight, UPS, DHL, Bluedart, TNT etc. delivery.

Q23: Does Manaaya.com deliver products outside India?

Yes, Manaaya.com delivers products to over 220 Countries Worldwide. You can enter your shipping country and checking the shipping charges on the cart page or at the checkout page.

CANCELLATIONS AND MODIFICATIONS

Q24: About Cancellations?

You can cancel an order only within 24 hours of placing an order with us. To cancel your order or to make any changes you can contact our customer care helpline at +91-9925161015.

For specific queries, please read the FAQs below.

Q25: Can I modify my order after it has been placed?

Yes. You can modify the size, color or shipping address of your order, by contacting our customer support team at +91-9925161015 or email us at support@manaaya.com. Our customer care associates can modify your order if you contact us before we have processed it.

For order shipping outside of India extra any changes in your address needs to be informed to us within 24 hours of placing the order. You cannot make any alterations to your address 24 hours past your order placement/after the parcel is shipped.

Q26: I just cancelled my order. How and when will I receive my refund?

HOW?

  • If the payment was made by Credit Card, Debit Card or Net-Banking, we shall reverse credit to the same Credit/ Debit Card or credit to your Net-Banking account.
  • If the payment made was by Cash on Delivery, we shall transfer the amount in to your bank account or by Cheque.
  • Shipping Charges and Cash on Delivery charge would not be included in the refund value of your order as these are non-refundable charges.
  • If the payment is made through Coupons/ vouchers or Reward Points no refund will be granted.

WHEN?

  • You will receive a refund immediately after your order has been canceled.

You can drop or send the product to our following address:

Manaaya
C/0 Balajiwala Fashion.
Plot No 162, Old GIDC,
Besides SUTEX bank,
Katargam. Surat - 395004 (Gujarat).

HE RETURNS AND REFUND POLICY IS NOT VALID FOR WHOLESALE ORDERS. WHOLESALE ORDERS CANNOT BE RETURNED OR REFUNDED IN ANY CASE.

SUGGESTIONS REGARDING CUSTOM STITCHING

We make our best efforts to give you the best possible fit but at times it takes multiple trials and corrections to get the best possible fit even when you get the products stitched locally. We request you to please provide as much precise stitching sizes as possible for us.

SOME IMPORTANT INFORMATION

Q30: About Colours & Description?

  • The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
  • While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
  • A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
  • It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.

While ordering on internet, we suggest that customers should be extra careful of following –

  • Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
  • Many times green and blue shades also overlap, same is the case with off-white, white and cream colors. Sea Green color sometimes looks Aqua blue and the other way around.
  • Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
  • Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Q31: About Beads/Stones and Sequences?

Beads/Stones and Sequences Missing or Coming off we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.

Q32: Refer to earn?

Refer us to your friends and earn free shopping worth Rs.500/-.

All you need to do is share your special invite link (you will find this under Refer Your Friends section in your account) with your friends on Facebook, Twitter or via email. Once your friend makes their first purchase at Manaaya.com, you will automatically receive voucher up to Rs 500/- in My Account section on Manaaya.com

Q33: How does this work?

  • Login to Manaaya.com and go to My Account section.
  • Under 'My Account' menu, click on 'Refer Your Friends' link.
  • You will find 'Your Special Invite Link' in this page.
  • Copy pastes this URL into Twitter, Facebook or in an Email and start sharing.

When your friends click on this URL and come to Manaaya.com, we will automatically tag them as your referrals.

Q34: How many friends can I refer to Manaaya?

There is no limit to the number of friends you can refer. You will continue to receive referral voucher for every new customer that you refer to us.

Q35: How much can I earn for referring new customers?

You can earn up to Rs 500 for every new referral. The actual referral money you earn depends on the total purchase amount of the order placed by your friend. Few examples are given below:

Your Friend's Purchase Amount

Your earnings

Less than ₹1000

₹100

Between ₹1000 and ₹2000

₹200

Between ₹2000 and ₹3000

₹300

Between ₹3000 and ₹4000

₹400

More than ₹4000

₹500

 

Q36: Can I combine these referral vouchers on a single order?

Yes! You can pay for your entire order using referral vouchers as long as you have enough vouchers in your account. The only requirement is that the value of our order must be greater than Rs 1000.

Q37: Can't wait to get started?

Go ahead! Login to your account, start referring and let your friends pay for your shopping!

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