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Q1: How do I place an order?
You have to follow the following steps to place an order:
Select your items
Q2: How to select your stitching?
We offer two types of stitching:
Q3: Can Billing Address and Shipping Address be different?
Billing and Shipping address can be different. The billing address should match the on record address of the respective bank or credit card company where as shipping address may vary.
Q4: What is the meaning of Ready to Ship?
Ready to Ship means the items which are ready to be dispatched within 24-48 hours of order confirmation. It takes around 3 - 5 business days to deliver the order to your shipping address depending on the location of delivery and import norms. (* we need additional 3-5 days if your order has to be custom stitched as per your specification.)
Q5: What is the difference between unstitched and semi-stitched?
Q6: What is the meaning of Unstitched Fabric?
Unstitched Fabric means the fabric will have to be stitched to make it ready to wear. Customers can get the fabric stitched by opting for our custom stitching services. Customers can also get the outfit stitched on their end as well
Q7: How to wear a pre-stitched Saree?
Pre-stitched Saree means the Saree is ready pleated and the petticoat is already stitched inside it you just have to wear the Saree like a lehenga and then put the pallu part of it. Petticoat is an inner worn inside the Saree from waist to bottom, it is made from a non-slippery fabric and it helps to drape the Saree with proper fitting.
Q8: What is the meaning of Semi-stitched Salwar Kameez?
Semi-stitched means half stitched suits in which styles have pre-defined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is side seams, which can be adjusted as per the bust size.
The bottom for semi stitched Salwar Kameez comes as fabric, which can be stitched as per customer’s specifications.
Q9: What is the meaning of Semi-stitched Lehenga Choli?
Semi-stitch means half stitched lehenga choli which have pre-defined neck styles, sleeve style, lehenga style, sleeve length, neck depths and outfit length. In these types of dresses the only thing left open is only side seams, which can be adjusted as per the bust size.
Q10: What is the meaning of Semi-stitched Blouse?
Semi-stitched means half stitched blouse in which styles has pre-defined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is side seams, which can be adjusted as per the bust size.
Q11: Do you provide margin in your garments?
We provide +2 inches margins for future alteration possibilities in our Customizable and Semi Stitched products.
Q12: How will I know if the order has been placed successfully?
We shoot an Order Confirmation mail as soon as an order is confirmed with us. You may also login to the My Account section and check the status of your order.
Q13: My Order Status is reflecting as 'Payment Pending' even after the deduction of the money. What does that mean?
COUPONS AND CASHBACK
Q14: How do I use my coupons?
You can use your coupon on cart page before you place an order.
Q15: What is cashback? How do I redeem it?
Cashback is your store credit with manaaya.com that can be used to pay for purchases on manaaya.com. You get cashback when you make a purchase at Manaaya.com or when you return items to Manaaya.com. It will get deducted from your total automatically on your next purchase.
You can check your cashback balance in your ‘my wallet’ section on 'My Accounts' section.
PAYMENTS
Q16: How can I pay for my order at Manaaya.com?
We support the following payment options at Manaaya.com:
Q17: How does the Cash on Delivery (COD) payment option work?
Cash on Delivery (COD) is available
ORDER TRACKING, SHIPPING AND DELIVERY
Q18: National Shipping Cost?
Q19: International Shipping Cost?
Q20: How do I check the status of my order?
Choose from any of the options to track your order from the time the order is placed, order confirmation, shipping, and to the time it is delivered to you.
Q21: Do i have to pay to pay the custom duty or import duty on the products entering my country.
Yes customer has to pay for any duty or VAT of their respective countries when the parcel reached their own country. Every country has different import duties and taxation. The payment received from the customer covers the product purchase and the shipping money paid by the customer.
Here’s how:
In case of delays in processing or delivery, our Customer Service Team will update you on the estimated time of delivery. Alternatively, you can write to us at support@manaaya.com or call us on +91 9925161015
Q21: How long does it take for an order to be delivered to me?
The products ordered can be expected to be delivered within 7-10 days in major metro cities and can take anywhere between 10-15 days for other locations, from the time the order is confirmed. In case you choose to go for stitching please consider 3-5 additional days in delivery. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed on the status of your order including delays if any.
Q22: How are orders placed on Manaaya.com delivered to me?
All orders placed on Manaaya.com are dispatched through reputed courier partners like Fedex, Aramex, First Flight, UPS, DHL, Bluedart, TNT etc. delivery.
Q23: Does Manaaya.com deliver products outside India?
Yes, Manaaya.com delivers products to over 220 Countries Worldwide. You can enter your shipping country and checking the shipping charges on the cart page or at the checkout page.
CANCELLATIONS AND MODIFICATIONS
Q24: About Cancellations?
You can cancel an order only within 24 hours of placing an order with us. To cancel your order or to make any changes you can contact our customer care helpline at +91-9925161015.
For specific queries, please read the FAQs below.
Q25: Can I modify my order after it has been placed?
Yes. You can modify the size, color or shipping address of your order, by contacting our customer support team at +91-9925161015 or email us at support@manaaya.com. Our customer care associates can modify your order if you contact us before we have processed it.
For order shipping outside of India extra any changes in your address needs to be informed to us within 24 hours of placing the order. You cannot make any alterations to your address 24 hours past your order placement/after the parcel is shipped.
Q26: I just cancelled my order. How and when will I receive my refund?
HOW?
WHEN?
You can drop or send the product to our following address:
Manaaya
C/0 Balajiwala Fashion.
Plot No 162, Old GIDC,
Besides SUTEX bank,
Katargam. Surat - 395004 (Gujarat).
HE RETURNS AND REFUND POLICY IS NOT VALID FOR WHOLESALE ORDERS. WHOLESALE ORDERS CANNOT BE RETURNED OR REFUNDED IN ANY CASE.
SUGGESTIONS REGARDING CUSTOM STITCHING
We make our best efforts to give you the best possible fit but at times it takes multiple trials and corrections to get the best possible fit even when you get the products stitched locally. We request you to please provide as much precise stitching sizes as possible for us.
SOME IMPORTANT INFORMATION
Q30: About Colours & Description?
While ordering on internet, we suggest that customers should be extra careful of following –
Q31: About Beads/Stones and Sequences?
Beads/Stones and Sequences Missing or Coming off we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.
Q32: Refer to earn?
Refer us to your friends and earn free shopping worth Rs.500/-.
All you need to do is share your special invite link (you will find this under Refer Your Friends section in your account) with your friends on Facebook, Twitter or via email. Once your friend makes their first purchase at Manaaya.com, you will automatically receive voucher up to Rs 500/- in My Account section on Manaaya.com
Q33: How does this work?
When your friends click on this URL and come to Manaaya.com, we will automatically tag them as your referrals.
Q34: How many friends can I refer to Manaaya?
There is no limit to the number of friends you can refer. You will continue to receive referral voucher for every new customer that you refer to us.
Q35: How much can I earn for referring new customers?
You can earn up to Rs 500 for every new referral. The actual referral money you earn depends on the total purchase amount of the order placed by your friend. Few examples are given below:
Your Friend's Purchase Amount | Your earnings |
Less than ₹1000 | ₹100 |
Between ₹1000 and ₹2000 | ₹200 |
Between ₹2000 and ₹3000 | ₹300 |
Between ₹3000 and ₹4000 | ₹400 |
More than ₹4000 | ₹500 |
Q36: Can I combine these referral vouchers on a single order?
Yes! You can pay for your entire order using referral vouchers as long as you have enough vouchers in your account. The only requirement is that the value of our order must be greater than Rs 1000.
Q37: Can't wait to get started?
Go ahead! Login to your account, start referring and let your friends pay for your shopping!